TERMS & CONDITIONS

HOURS OF OPERATION

ORDER DESK HOURS ARE 8:00AM -5:00PM CST MONDAY THRU FRIDAY. ORDERS CAN BE PLACED 24/7 BY VISITING OUR WEBSITE: http://www.hrpworld.com/ PLEASE NOTE: WE STRIVE TO GET ALL IN STOCK GROUND ORDERS SHIPPED SAME DAY WHEN PLACED BEFORE 3PM. ALL INSTOCK EXPEDITED AIR SHIPMENTS WILL BE SHIPPED SAME DAY WHEN PLACED BEFORE 4 PM. TO BETTER ASSURE THAT YOUR ORDER IS SHIPPED SAME DAY AS NEEDED, SPECIFY WITH YOUR SALESMAN IF THIS NEEDS TO BE DONE.

MULTIPLE ORDERS/SHIPMENTS

IF YOU HAVE MORE THAN ONE ORDER IN A SINGLE DAY, WE WILL TRY TO ACCUMULATE THESE ORDERS AND SHIP AS ONE. WE STRIVE TO SAVE YOU AS MUCH MONEY ON FREIGHT CHARGES AS POSSIBLE, HOWEVER, IF THE FIRST ORDER HAS ALREADY BEEN PACKAGED THEY WILL BE BILLED AND TREATED AS SEPARATE ORDERS. TO AVOID EXTRA FREIGHT CHARGES, TRY TO PLACE YOUR COMPLETE ORDER AT ONE TIME.

SHIPPING METHODS

HRP HAS THE ABILTIY TO SHIP UPS, FEDEX AND MULTIPLE TRUCK FRIGHT CARRIERS. BY DEFAULT HRP WILL CHOOSE THE CARRIER FOR SHIPPING UNLESS SPECIFIED DIRECTLY BY CUSTOMER.

RUSH ORDERS/DROP SHIPMENTS

ANY ORDERS NEEDING TO BE SHIPPED BEFORE EXPECTED SHIP DATE CAN BE PROCESSED AS A "RUSH ORDER" AND/OR DROP SHIPPED FROM MANUFACTURER'S LOCATION. MANUFACTURER'S MAY IMPOSE ADDITIONAL HANDLING AND SHIPPING FEES. THESE FEES WILL BE ADDED TO YOUR ORDER TOTAL.

SPECIAL ORDERS/CUSTOM PRODUCTS

ALL SPECIAL ORDER PARTS ARE SUBJECT TO ADDITIONAL FREIGHT AND HANDLING CHARGES FROM MANUFACTURER. A DEPOSIT MAY BE REQUIRED FOR CUSTOM PRODUCT ORDERS. ** NO RETURNS ACCEPTED ON SPECIAL ORDER AND CUSTOM PARTS- NO EXCEPTIONS!!! **

FOREIGN ORDERS

ALL FOREIGN ORDERS MUST BE PREPAID IN ADVANCE VIA MONEY ORDER/CASHIER'S CHECK OR WIRE TRANSFER IN U.S. CURRENCY.

WIRE TRANSFER INFORMATION:

CONTACT YOUR SALES ASSOCIATE FOR WIRE TRANSFER INSTRUCTIONS.

PRICES

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTIFICATION. CUSTOMER'S THAT SUBMIT PRE-PRICED PURCHASE ORDERS WILL BE NOTIFIED OF ANY DISCREPENCIES BEFORE THE PURCHASE ORDER IS ACCEPTED.

TERMS

ALL ORDERS WILL BE SHIPPED UPON AGREED TERMS (PREPAID, CREDIT CARD, OR C.O.D) UNLESS SATISFACTORY CREDIT ARRANGEMENTS HAVE BEEN MADE. OUR BILLING PERIOD ENDS ON THE 25TH OF EACH MONTH. STATEMENT IS DUE IN FULL NET 10TH WITH A 10DAY GRACE PERIOD. ANY ACCOUNT NOT PAID IN FULL NET 20TH WILL BE SUBJECT TO A FINANCE CHARGE OF 1.5%. AFTER 60 DAYS PAST DUE, ANY BALANCE REMAINING ON ACCOUNT WILL BE EVALUATED AND THE CREDIT CARD ON FILE WITH RA HOERR ADMINISTRATION MAY BE CHARGED IN FULL PLUS ANY ADDITIONAL FEES. THIS WILL POSSIBLY RESULT IN LOSS OF OPEN ACCOUNT STATUS AND YOUR ACCOUNT WILL BE PLACED ON CREDIT CARD OR COD TERMS.

CHECK POLICY

CHECKS SUBMITTED TO RA HOERR WILL BE AUTOMATICLY DEPOSITED TWICE IF NECESSARY. RE-DEPOSITED CHECKS WILL BE ASSESSED A $15.00 FEE. RETURNED CHECKS FOR INSUFFICIENT FUNDS WILL BE ASSESSED A $50.00 FEE AND ACCOUNTS WILL BE PLACED ON C.O.D TERMS (MONEY ORDER / CASHIER CHECK ONLY) ANY UNPAID NSF CHECKS WILL BE SUBJECT TO COLLECTION AND LEGAL ACTION.

SALES TAX

ORDERS PLACED WITH BILL TO OR SHIP TO ADDRESS IN ILLINOIS WILL BE SUBJECT TO A 6.5% SALES TAX CHARGE (UNLESS ACCEPTED SALES TAX INFO IS ON FILE WITH RA HOERR.) DROP-SHIP ORDERS MAY BE SUBJECT TO STATE TAX CHARGES AS PER THE LAW GOVERNING THAT STATE.

RETURNS

UNUSED MERCHANDISE CAN BE RETURNED FOR CREDIT WITHIN 30